I paid for a permit online, how long will it take to receive in the mail?
It generally takes approximately 3-5 business days to arrive in the mail.
I lost my permit, what do I do?
Send an email to customerservice@permit-sales.com. State your full name, provide your full permit number (if you know it) and state that your permit was lost or stolen.
-or-
Call (626) 498-8018 to report the lost or stolen permit.
**You will receive email notifications of actions taken on your behalf.
I do not want to pay by credit card auto debit, what other options are available?
Unfortunately there is not another option available. The City entered into a partnership that allows us to use the same internet architecture for parking permit sales. Because of this agreement, which saved the City the significant costs of developing its own custom made internet site, we are limited in the options that we can offer. All parking permits are made to order by the contractor, linked to an account, and shipped in the mail. The City does not have the ability to create or stock the permits, so we do not have any permits for sale at City Hall. As we look to improve customer service and reduce costs during these difficult economic times, we need to turn to contracted services and technology to reduce our labor and material costs.
I don’t have computer access. How am I supposed to purchase my permit online?
The City of Ashland has a kiosk for public use located in the Finance Department at City Hall where permits can be purchased. Please note that City Hall is closed every Friday.
The City of Ashland Library has computers available for public use as well.
I purchased my permit online and now I don’t need it anymore. Can I receive a refund?
All Sales Are Final. Parking is sold on a full month basis only. Once parking fees have been charged there will be no returns, transfers or refunds allowed.